Complaints
We value feedback and we work hard to respond quickly to any concerns or questions. Most matters can usually be resolved effectively by the class teacher or Head of Department. If something has bothered you, it is important that you speak to someone as quickly as possible as this prevents the matter getting bigger. Please liaise with your child's class teacher and/or Head of Department and provide some brief details of what the matter is about. They will offer a phonecall or a meeting to discuss the matter. Please let us know if you require any adjustments (i.e. accessibility or language support) prior to the meeting or phonecall so we can get things in place for you.
Following this, if you remain dissatisfied, you are entitled to express your dissatisfaction in accordance with our complaints policy. It is important that you read our Complaints Policy which details the process involved in making a complaint.
Please note: Waverley does not manage complaints about NHS staff or services.
Complaints about NHS practice or NHS employees should be directed to the manager of the service that you are complaining about, where NHS Complaints procedures will be followed.
Constructive Comments, Suggestions and Compliments
Constructive comments and compliments serve important functions within school, they support a culture of continual development, accountability, recognition of service, employee motivation and overall effectiveness. They:
- Boost Morale and Motivation-recognising the efforts of our staff team enhances their sense of value and encourages good performance. Positive comments and praise highlight desirable practice and promotes it's repetition amonst staff.
- Improves Communication: Open feedback facilitates better understanding and stronger, trusting relationships with families.
- Supports Development: Constructive comments can guide school staff towards improvement, while compliments reinforce their strengths and motivation.
